Customer Services
At Progressive Surface, we apply our Procise Process® to automated machinery and closed-loop process controls for shot peening, abrasive grit blasting, thermal spray coating, and ultra-high pressure waterjet stripping applications. The Procise Process includes access to a lifetime of exceptional after-sale service and support from our expert customer service engineers.
24/7 Customer Support
Progressive offers service support when you need it. Our service support hotline is available 24 hours a day, 7 days a week by calling +1 (616) 285-8338 (select option #2). Outside of normal business hours—Monday–Friday, 8:00 am to 5:00 pm EST (Eastern Standard Time, GMT -05:00)—leave a message and one of our service engineers will call you back within 30 minutes.
When contacting our service group, please have your project or system serial number ready.
Replacement Parts
As part of our commitment to lifetime support for our systems, Progressive maintains an extensive inventory of replacement parts. We also maintain a stock of obsolete parts for our oldest machines. Our spare parts coordinators have access to this entire inventory to fill your spare parts order as quickly as possible.
If your machine is out of production due to a failed component, be sure to notify us so that your request receives extra attention to get you back into production as soon as possible.
Other Technical Services
In addition to customer support and replacement parts, our customer service team offers a wide variety of other technical services.
Training
Additional training is available in the following areas:
- Machine operation, maintenance, and troubleshooting
- Process training: shot peening, grit blasting, waterjet cleaning, thermal spray coating
- PRIMS Pro®/CITS Pro® software
- CNC or robot programming
Maintenance contracts
A wide range of standard service contracts is available, or we can design one to fit your needs. Depending on the terms of the contract, our service engineer will travel to your site, inspect your machine, conduct all regular preventative maintenance procedures, and recommend any service needed to keep your Progressive machine running smoothly.
Calibration and certifications
Keep your critical process controls within industry and OEM calibration and certification requirements with help from Progressive. We provide calibration services on-site or, at the component level, in our calibration lab. Our calibration equipment is all NIST traceable. Calibration certificates are delivered upon completion.
Technical Services Request
